Frequently Asked Questions

How much does shipping cost?
Standard shipping is FREE on all U.S. orders, with no minimum purchase required.

How long will my order take to arrive?
Orders generally arrive within 6–14 business days. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

How can I track my order?
Once tracking information becomes available, we'll send it to the email address used when placing your order.

Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We'll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.

What is your return policy?
We accept eligible returns requested within 30 days of delivery. Items must generally be unused and in their original packaging. Please see our Return & Refund Policy for complete details.

What if my item arrives damaged or defective?
Contact us as soon as possible through our Contact Us page. We may request photos of the item and packaging so we can evaluate the issue and make it right.

What if I receive the wrong item?
Contact us and we'll help resolve the issue. Tavrixo covers the applicable replacement or return costs when an incorrect item is delivered.

Do you ship internationally?
At this time, Tavrixo ships to eligible addresses within the United States.

Can products in the same order arrive separately?
Yes. Some multi-item orders may ship in separate packages and arrive on different days. You won't be charged additional shipping fees because an order is split into multiple shipments.

How can I contact Tavrixo?
You can reach us through our Contact Us page or email support@tavrixo.com. We aim to respond within 1–2 business days.